- Put the worker at ease; establish rapport.
- Make the purpose of the interview clear.
- Encourage the worker to talk by using empathy creativity.
- Help the worker to think and talk according to the logical sequence of the duties performed.
- Ask the worker only one question at a time.
- Phrase questions carefully so that the answers will be more than just “yes” or “no”.
- Avoid asking leading questions.
- Secure specified and complete information pertaining to the work performed and the worker’s traits.
- Conduct the interview in plain, easy language.
- Consider the relationship of the present job to other jobs in the department.
- Control the time and subject matter of the interview.
- Be patient and considerate to the worker.
- Summarise the information obtained before closing the interview.
- Close the interview promptly.
